Business Systems

Whether you require help in developing a new Business / Quality Management System in order to meet and obtain customer and/or international accreditation, such as ISO 9001, ISO TS 16949, ISO 14001, etc. we can provide the Triple A Solutions “Total Quality Management” service.

Our practical experience in developing, deploying and managing Quality Management Systems, Tools and Techniques will improve your business and help you meet the needs of your customers whilst not burdening you with a bureaucratic and expensive system of procedures.

We will help you work smarter and not harder. Triple A Solutions “Total Quality Management” will provide tailored support in the following areas:
- Auditing
- Quality System Certification Support / Gap Analysis / Desktop Studies
- Quality System “Manual” creation and development
- Independent Measurement / Measuring Equipment Calibration Services
- Quality Systems Support / Problem Solving, Containment & Corrective  Action Services

Auditing - We can discuss your individual requirements and provide a full range of auditing support services. Typically we can:
- Prepare and facilitate your internal and external audit program to meet your  certification/accreditation and customer needs.
- We can develop your internal audit program and auditors
- We can train all of your internal auditors
- We can prepare and present a range of “awareness” sessions in order to assist your  business in its understanding/acceptance of necessary requirements.
- We can undertake your internal audits thus releasing your staff to perform their normal  activities and thus ensure that the schedule is maintained and not adversely affected by  customer or other external business issues.
- Prepare/support the development and implementation of necessary  corrective and improvement actions.
- Prepare and present clear and concise reports for use in management meetings, etc.

Please note all auditing activities will be undertaken in full compliance with all appropriate national and customer standards, i.e. 19011.

 

Quality System Certification Support / Gap Analysis / Desktop Studies

In the current competitive environment every organisation needs to be able to demonstrate its ability to meet and satisfy its customer’s needs and expectations. Accreditation or certification is an excellent method for demonstrating this ability irrespective of the customer demands.

We can help you to identify a suitable accreditation body and support you in developing, achieving and maintaining your accreditation based on your current best practices and without the need for an onerous bureaucratic ineffective and highly expensive system.

We can undertake a detailed GAP ANALYSIS of your current actual working practices, systems, procedures and manuals in order to assess compliance with the required standard, such ISO 9000 or ISO/TS 16949.
The GAP ANALYSIS will review:

- Internal and External Audits/Reports including any Corrective Actions
- Detailed Critical Path Analysis of current Processes
- Management Performance Review Meetings
- Existing Process Measures and Performance (Cp, Cpk, Ppk, PPM, etc.)
- Human Resource Management practices and policies
- Health, Safety and Environment practices and policies
- Customer Performance Management
- Change Management including New Product Introduction

We can prepare a detailed report and action plan complete with responsibilities, target dates, objectives and process measures.

Prior to undertaking the GAP ANALYSIS we can also undertake an independent DESKTOP STUDY of your existing of your current actual working practices, systems, procedures and manuals in order to assess compliance with the required standard, such ISO 9000 or ISO/TS 16949. The DESKTOP STUDY will review:

- The Scope of the existing/desired certification
- The existing Policy Manual
- The existing Procedures
- The existing Work Instructions and associated documentation
- Any related customer and/or corporate policies and manuals, etc.

This activity can be undertaken either on or off site and independent of your personnel. We can prepare a detailed report and action plan complete with responsibilities, target dates, objectives and process measures.

 

Quality System “Manual” creation and development

Our team includes certified ISO 9000 and ISO/TS 16949 certified Lead Auditors with over 20 years experience and thus we can provide a full Business Systems creation service for your company.

We can prepare all the necessary documentation including manuals, policies, procedures, work instructions, forms, etc. either from new or by developing some or all of your existing documentation.

We can help set up very simple and non bureaucratic systems and procedures to manage your “systems” more easily.

We can extend the level of documentation to include customer specific requirements such as:
- PPAP and ISIR submissions,
- Supplier Assessments,
- Problem Investigation and Reporting including Root Cause Analysis and the implementation of Robust Corrective action and the application of “Lessons Learned” across your complete product portfolio.
- Independent Measurement / Measuring Equipment Calibration Services
Via our many alliances we are able to manage both independent measurement activities for all of your products in support of internal and/or external Inspection Requirements (ISIR) as well as full calibration services for all of your in-house measuring equipment.

All inspection and calibration is fully supported by appropriate UKAS and ISO 17025 certification and scope requirements to ensure customer and certification body compliance.

 

Quality Systems Support / Problem Solving, Containment & Corrective Action Services

We can provide a full review service for all of your business systems (not just quality) including awareness training for all of your staff to ensure that the systems are fully clearly communicated and fully understood.

WE can provide full support for all of your auditing needs both internally and during external surveillance certification body audits, including assisting the development and implementation of “Corrective Actions” and “Opportunities for Improvements”.

We can also provide a tailored level of systems support for your suppliers if required.

We can also assist in developing a tailored level of training and support throughout your company in a the full range of Quality Tools  and techniques via “public” based courses, “bespoke in-house” courses and in particular “hands – On” training applied to actual business activities/requirements within your facility.

Please use the above links for more information or contact us directly via the following link – Contact Us – for clarification on any of our services or your particular situation.